Keep your account secure
Your password, backup codes, where you're signed in and the emails we send about it.
Use a strong password
In Settings › Security add or change your Password. It needs at least 8 characters, and one that appears in a known data breach is refused. Changing it signs you out on your other devices.
Keep your backup codes
Under Backup codes you get a set of one-time codes for when your authenticator app isn't with you. They're shown once: save them somewhere safe. The screen shows how many are left, and Make new codes replaces the whole set.
TipA backup code works once. Lost your phone and your codes? Write to support from your account's email.
Check where you're signed in
Where you're signed in lists each device and browser with its last activity. Sign one out, or press Sign out all other devices.
Download your data or close the account
Download my data in Settings › Security prepares the file in the background and emails you a link that works for 7 days: the owner gets the whole account, everyone else their own personal data. Closing the account emails a confirmation link that's valid for 24 hours; nothing is closed until you open it.
Read our security emails
We email you when your password or your sign-in email changes, when new backup codes are made, and when someone signs in from a new device. They can't be turned off. If it wasn't you, choose This wasn't me in the email and we lock the account until you secure it.
Related articles
Still stuck?
Write to us and we'll get back to you.