Accessibility statement

01Our target

We want everyone to be able to find an event, reply or get a ticket, and walk in, and every organiser to run their event, whatever their abilities and whatever device they use. Our target is the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, the level the European standard for digital accessibility (EN 301 549) builds on. EventoLinks is run by TUNEDGRID SAS.

02What it covers

• The EventoLinks website, event and organiser pages, sign-in and sign-up.
• Replying to an event and joining a waitlist, and the ticket page and emails guests receive.
• The door and the organiser's tools on the web.
• The emails EventoLinks sends.

03How we test

• Automated checks of contrast, labels and structure run on every release.
• Animations follow your device's reduce-motion setting.

04Known limitations

• What organisers publish. Posters, photos and documents come from organisers. We ask for a description of every poster and check brand colours for contrast, but we can't guarantee every organiser's content.
• Maps. The map on an event page is an image. The venue name, address and how to find it are always given as text next to it, and Directions opens the map app you choose.
• QR codes. A QR code can't be read without a camera. Every QR code has its reference printed under it, and the door can find and check in a guest by name or reference.
• The bot check on sign-in and some public forms usually runs unseen. If it asks you for something you can't do, write to us and we'll help you get in.
• Languages. EventoLinks is available in English and Spanish today; more languages are coming.

05Tell us about a barrier

Found a barrier? Write to us from the support form choosing the topic Accessibility. Tell us what you were trying to do and on which page or screen. We respond within the time limits required by applicable regulations and, if we can't fix it quickly, help you get what you need another way, such as your ticket by email or your reply taken by us.

06Content from organisers

What an event page shows (its text, poster, photos and documents) is published by the event's organiser. If a barrier is in that content, tell us as above: we pass your report on to the organiser and follow it up with them.

If you're not satisfied with our answer, you can contact the consumer protection or equality body where you live.