Acceptable use policy

01Events and pages

This policy is part of the terms of service between you and TUNEDGRID SAS. It applies to everyone: organisers, team members, guests, applicants and anyone using the public API.

Don't create or promote an event, page, call for entries or form that:

1. is illegal where it takes place or where it's offered, or needs a permit or licence the organiser doesn't have;
2. puts people's health or safety at risk, or hides a risk guests should know about;
3. is misleading: an event that doesn't exist, a false date, place, line-up or price, or a page that pretends to be someone else;
4. sells fake tickets, or resells tickets above the price or outside the rules the organiser set;
5. collects money for one purpose and uses it for another, including fundraisers that aren't what they say;
6. offers goods or services that are illegal to sell or that the law restricts, without meeting those restrictions.

Only publish an address you have the right to share. For an event at a private home, keep the event Unlisted: anyone with the link can see its address.

02Content

Don't upload, send or publish, on a page, a poster, the live wall, a form answer, an application, a message or an AI request:

1. illegal content, including known prohibited material and content that must be reported to the authorities;
2. content that threatens, harasses or incites hatred or violence against a person or group;
3. adult content on public pages;
4. content you don't have the rights to (someone else's photos, logos, music or text) or that breaks someone's privacy;
5. AI-generated or edited images or video that could mislead people about a real person or event without saying so;
6. malware, or files built to harm the people who open them.

How it's checked. Where images can be uploaded, every uploaded image is re-encoded before it's stored. Links organisers add are checked automatically; a link that may be unsafe isn't shown, and the organiser is told why. Organisers approve guest photos and questions before they appear on a live wall. Anyone can report a page that breaks these rules.

03Guest data and messages

1. Use the data guests give you only for your event and your relationship with them, as the organiser terms say. Don't sell it, and don't add guests to marketing lists without their consent.
2. Don't ask guests for sensitive data (health, beliefs, and similar) unless the law allows it, it's needed for the event and the guest agrees.
3. Send messages only to people who expect them: guests of your event, about your event. WhatsApp messages go only to guests who turned on WhatsApp updates and confirmed their number. Honour every unsubscribe and every STOP.
4. Don't use EventoLinks for spam, chain messages or bulk unsolicited messages, or to collect emails or numbers.
5. Tracking pixels you add to your event page must be covered by your own privacy notice; they load only after the guest accepts marketing cookies.

04The platform

1. Don't try to get into accounts, data or systems you're not allowed to, or test our security without written permission (write to security@eventolinks.com to agree a scope).
2. Don't get around limits, plan rules, the waiting room, rate limits, bot checks or moderation, for example with several accounts or automated tools.
3. Don't scrape EventoLinks, or use bots to buy or hold tickets. Automated access is allowed only through the public API, with your API key, within its limits.
4. Don't overload, disrupt or reverse-engineer the service, or resell access to it without an agreement with us.
5. Don't use EventoLinks to launder money, to take payments for something that isn't the event, or to receive payments for someone else.

05What we do when rules are broken

Depending on how serious it is, and in proportion, we may:

• refuse an upload, or remove a file, a photo, a page or an event;
• pause sales, hide a page from search, or limit a feature such as messages, AI credits or the API;
• suspend sign-in or close an account, and remove its public pages;
• keep records and report to the authorities where the law requires it.

Unless the law or people's safety prevents it, we tell you what we did and why, and you can ask a person to review it from the support form, choosing the review topic and the reference in our email. Repeated or serious breaches lead to closing the account.

06Reporting

• A page or event: use Report this event on the page, or write to legal@eventolinks.com. A notice gives the page's address, why it's illegal or breaks these rules, your name and email (not needed for some kinds of content) and a statement that it's made in good faith.
• Rights in content you own: write to legal@eventolinks.com with what the work is, where the content is on EventoLinks, and a statement that your notice is accurate and made in good faith.
• Security issues: write to security@eventolinks.com. We won't act against good-faith research that respects people's data and goes no further than needed to show the problem.