Organiser terms

01Who's who

These terms are between you, the organiser (the account and its Owner), and TUNEDGRID SAS. They're part of the terms of service; where the two differ on selling, these terms apply. The data processing terms cover your guests' data.

1. You are the organiser and the seller of every ticket, reservation, add-on, donation and application fee on your events. The contract for the event is between you and each guest or buyer. EventoLinks is not a party to it, and is not the organiser, promoter or seller.
2. EventoLinks is the tool you use: the event page, checkout, tickets and QR codes, the To confirm inbox, the box office, the door, messages and reports.
3. Your team. You decide who's on your team and with which role (Owner, Admin, Editor, Box office or Door). What they do on your events is done for you. Only the Owner changes the plan, buys passes and packs, sees invoices and closes the account.
4. Eligibility. You must be able to sell legally where your event takes place, and use a real name or business name. We may ask you to confirm who you are before you sell, or when risk signals appear.

02Selling and getting paid

1. Your ways to get paid. Buyers pay you directly by the methods you set up (bank transfer, cash, your card terminal, your own payment link and others). EventoLinks never receives, holds or moves that money. You need the accounts, registrations and permissions those methods require.
2. Reservations and confirmation. A booking that isn't paid yet is a reservation with a reference (EVL- followed by four characters) and no QR code. You confirm each payment you receive; a receipt a buyer uploads is a hint, never proof. Confirming issues the tickets and can't be undone; rejecting needs a reason. A payment you've received can always be confirmed.
3. Statement import. When you import a bank statement, a line with both the reference and the amount owed is a sure match, which you confirm together with the other sure matches. A reference with a different amount, or an amount alone, waits for you to review; nothing is confirmed without you.
4. Prices and currency. You set the prices and the currency. The currency can't change once tickets are sold.
5. Taxes on your tickets. The taxes on your tickets are yours. You choose the rates, whether they're included in the price or added at checkout, and you declare and pay them. EventoLinks shows them to buyers and keeps a copy on each order; donations and application fees never carry tax.
6. Invoices to your buyers. When a buyer asks for an invoice, EventoLinks collects their details and shows them to you; you issue the invoice from your own accounting and mark it sent. EventoLinks never invoices on your behalf.
7. Box office. Cash and payments taken at the box office are yours. Shifts record opening cash, sales and the counted cash at close, for your own control.

03What you pay EventoLinks

1. Plans, passes and packs are set out on the Pricing page and in the terms of service. Free can't sell paid tickets; an event pass is Pro for one event.
2. Ticket allowance. Each paid ticket issued uses one ticket of your allowance (your plan's tickets, an event pass or ticket packs). A ticket is held when a reservation is made and used when it's issued. You're warned at 80% and 95%.
3. Running out. A grace of 10% (at least 20, at most 500 tickets) keeps sales going; the grace tickets you use are settled from your next pack or automatic top-up. When it's used up, new online reservations pause until you buy a pack or upgrade; confirming payments you've received never stops. On the event's day the box office can keep selling within 10% of capacity (up to 1,000 tickets), at no charge.
4. Never a percentage. EventoLinks never charges a percentage of your sales. If we offer online card payments for tickets, their fee will be a fixed amount per paid ticket, never a percentage, shown on the Pricing page before you can turn them on, and these terms will be updated first.
5. Our invoices. Every charge gets a Uruguayan electronic invoice in US dollars, with 22% IVA for accounts in Uruguay and none for accounts abroad (export of services), plus any digital-services tax a country requires.

04Refund policy

1. One refund policy per event, chosen when you create it and shown to guests at checkout and on their ticket: No refunds, Refunds until 7 days before, Refunds until the day before or Refunds until the event starts. You can still refund someone yourself at any time, and the consumer law that applies to a guest comes before your policy.
2. Requests within your policy are approved on what was paid to you, and show what's still to give back until you mark it refunded. You give the money back the way it was paid, within 14 days.
3. Requests outside your policy reach you as a request for an exception; you decide. A ticket keeps working until you answer.
4. A series pass (every date of a series) is refunded only as a whole order.
5. Amounts come from what each order actually paid, discounts and taxes included.

05Postponing and cancelling

1. Postponing to a new date. Tickets stay valid for the new date, and guests are told. Guests who can't go can ask for a refund under your policy, and under the consumer law that applies to them.
2. Postponing to a date to be announced. Sales and the door stop until you set the date. Existing reservations can still be paid and confirmed, and refunds still work.
3. Cancelling. Cancelling can't be undone. Sales stop, the door stops admitting and open reservations are cancelled. You must pay back everyone who paid, in full, the way they paid, and mark each order refunded; guests see that their refund is on its way until you do. A payment that arrives after the cancellation goes straight to the pay-back list.
4. Responsibility. You're responsible for refunds and for any other obligation to guests that the cancellation or change causes. EventoLinks can't refund money it never received.
5. Closing your account cancels your upcoming events, with the same duty to pay guests back.

06Your duties to guests

• Describe your event accurately and keep it up to date (date, place, line-up, prices, age limits, accessibility).
• Hold the permits, licences and insurance your event needs, and keep the venue safe.
• Admit guests with a valid ticket, and honour your refund policy and the law.
• Answer guests who contact you through the event page.
• Use the data guests give you only for your event and your relationship with them; don't sell it.
• Follow the acceptable use policy.

07Messages, AI features and the API

1. Messages. You can email your guests, and send WhatsApp messages to guests who turned on WhatsApp updates for your event. Messages must be about your event. Marketing to contacts needs their consent. Message quantities follow your plan and usage packs.
2. AI features. Drafts made with AI are your content once you use them; check them before publishing.
3. The API. Data you read through the public API with your keys, and what your own tools do with it, is under your responsibility.
4. Tracking pixels you add load only after a guest accepts marketing cookies. You're responsible for telling guests about them in your own privacy notice.

08Liability between us

You're responsible for your events and for claims from guests, authorities or third parties about them, your content, your taxes and your use of guest data, and you'll cover our reasonable costs if such a claim is made against us because of them. Our liability to you follows the terms of service.

Questions about these terms go to TUNEDGRID SAS.