Terms of service

01Who we are

EventoLinks is run by the company below. Its details:

02Using EventoLinks

EventoLinks is run by TUNEDGRID SAS ("EventoLinks", "we", "us").

1. What EventoLinks is. An all-in-one event platform: an event page and everything around it (invitations, reservations and tickets, check-in at the door, the live page, messages to guests and the follow-up). EventoLinks is not the organiser, promoter or seller of any event, and it is not a social network: there are no public feeds, followers or comments.
2. Agreeing to these terms. By creating an account, or by replying to, booking or buying for an event, you agree to these terms with TUNEDGRID SAS. If you use EventoLinks for a company or organisation, you confirm you may bind it, and "you" includes it.
3. Who can use it. You must be old enough to enter a contract where you live.
4. Your sign-in. Keep your sign-in safe and tell us at once at support@eventolinks.com if you think someone else has used it. You're responsible for what happens under your account unless it happened because of a failure on our side. Organisers can require two-step sign-in for their team.
5. No account needed for guests. Guests can reply, buy, pay a reservation, claim a transferred ticket or join a waitlist with a name and an email. By continuing, they agree to these terms and the privacy policy.
6. Read with. The privacy policy and the cookie policy explain how we handle personal data. If you create events, the organiser terms and the data processing terms form part of these terms, and you accept them when you accept these terms.
7. Features as they arrive. Some features described in these terms aren't available yet, or only on some plans or in some countries. The parts about a feature apply when you can use it.
8. Maps. Event pages and the event editor include Google Maps features and content. Your use of them is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

03For organisers

1. You are the organiser and the seller of every ticket, reservation, add-on, donation and application fee on your events. The contract for the event is between you and each guest or buyer. EventoLinks is not a party to it, and is not the organiser, promoter or seller.
2. EventoLinks is the tool you use: the event page, checkout, tickets and QR codes, the To confirm inbox, the box office, the door, messages and reports.
3. Your responsibility. You're responsible for your event: its information, its venue, its safety, its permits and its compliance with local law. Describe it accurately and keep it up to date (date, place, line-up, prices, age limits, accessibility), hold the licences and insurance it needs, admit guests with a valid ticket and answer guests who contact you through the event page.
4. Your team. You decide who's on your team and with which role (Owner, Admin, Editor, Box office or Door). What they do on your events is done for you. Only the Owner changes the plan, buys passes and packs, sees invoices and closes the account. Team members count towards your plan; door and box-office staff don't.
5. The door. Door staff can join from a door link you send them, without an account. They see only the names they need to check guests in, never emails, payments or messages. Devices used at the door keep an encrypted copy of the guest list so check-in works without signal; the number of door and box-office devices follows your plan.
6. Guest data. The data guests give you may only be used for your event and your relationship with those guests. For that data you are the controller and we process it for you under the data processing terms. Don't sell it, and don't add guests to marketing lists without their consent.
7. Who you are. You must be able to sell legally where your event takes place, and use a real name or business name. We may ask you to confirm who you are before you sell, or when risk signals appear.

Selling and getting paid, what you pay EventoLinks, your refund policy and postponing or cancelling are covered in the Organiser terms, which are part of these terms.

04For guests

1. Who sells. Tickets are sold by the organiser through EventoLinks. The contract for the event, and for any ticket, is between you and the organiser. Questions about the event go to the organiser; you can contact them from the event page.
2. Paying. You pay the organiser with the method they offer (for example bank transfer, cash, their card terminal or their own payment link). A booking that isn't paid yet is a reservation with a reference and no QR code; your ticket and its QR are issued once the organiser confirms your payment. A reservation not paid in the time shown can expire.
3. Your ticket. Your ticket is the QR in your link. The organiser may make it personal and non-transferable. A ticket for every date of a series has one QR, valid once on each date, and is refunded only as a whole order.
4. Refunds. Refunds follow the organiser's refund policy shown at checkout and on your ticket. If the organiser refunds you, they give the money back the way it was paid. When an event is cancelled, the organiser pays back what you paid. EventoLinks can't refund money it never received, but it shows you the status of your refund.
5. Changes to an event. If an event is postponed, your ticket stays valid for the new date. If it's cancelled, you're told by email and on your ticket. What you're owed is set by the organiser's policy and by the consumer law that applies to you.
6. Transfers. Where the organiser allows it, you can pass a ticket on from your link. The old QR stops working at once and the new holder gets their own ticket with a new QR; there is nothing for them to accept.
7. Your consumer rights. Nothing in these terms limits the rights you have as a consumer where you live.

05Payments and what we charge

Buyers pay organisers directly, with the methods each organiser offers. EventoLinks never holds that money and takes no share of it. Organisers confirm the payments they receive and handle refunds themselves. What organisers pay EventoLinks (plans, event passes, ticket packs and usage packs) is set out on the Pricing page and in the next section. Our own charges are paid through dLocal Go or PayPal, under their own terms; we never see full card numbers.

06Plans, passes, packs and renewal

• Plans renew each month or year until cancelled. You can cancel from Settings; your plan stays active until the end of the period you paid for. A 14-day Pro trial needs no card and ends on its own.
• Event passes are one payment for one event, valid until 30 days after it.
• Ticket packs are prepaid and valid for 12 months. With automatic top-up on, we buy the same pack again when fewer than 10% of your tickets are left, and email you the receipt; turn it off at any time.
• Usage packs (emails and app notifications, WhatsApp messages, AI credits and storage) are prepaid, valid for 12 months and used after what your plan includes. They're sold on Pro, Business and event passes.
• Refunds of passes and packs. Passes and packs are one-off purchases. If one can't be used because of us, or the law gives you the right, write to support@eventolinks.com and we refund it. A refunded pass returns its event to your plan's limits; nothing already sold or admitted is undone.
• Grace and the event-day margin. If your tickets run out, a grace of 10% of your allowance (at least 20 tickets, at most 500) keeps sales going. The grace tickets you use are settled from the next pack you buy, or by automatic top-up, never from next month's included tickets, and the grace doesn't refill until they're settled. Once it's used up, new online reservations pause until you buy a pack or upgrade your plan; confirming a payment you've received never stops. On the event's day the box office can keep selling within a margin of 10% of capacity (up to 1,000 tickets); those tickets aren't charged.
• Series passes. A ticket for every date of a series is one sale and uses one ticket of your allowance.
• Non-profits and schools get 50% off Pro and Business plan prices, applied from the account's email domain; not on event passes or packs.
• Launch offer. Free's higher launch limits are an offer. We'll tell you at least 30 days before it ends; events you created before then keep their limits.
• Pro by request. Pro access we grant without charge lasts until the date we tell you; after it your account returns to Free's limits and nothing you created is deleted.
• Price changes. We tell you by email at least 30 days before a new price applies to your renewal; you can cancel before it does. A price already paid never changes.
• Billing and tax. Plans, passes and packs are billed in US dollars by TUNEDGRID SAS. Accounts in Uruguay pay 22% IVA. Accounts abroad pay no Uruguayan IVA, as an export of services; where a country charges its own tax on digital services, it's added as a separate line when you pay. Every charge gets an invoice when it's paid. In the iOS and Android apps, plans are managed on the web.

07What's not allowed

These rules apply to everyone: organisers, team members, guests, applicants and anyone using the public API.

• Illegal events or ones that put people at risk.
• Misleading pages, fake tickets or reselling above the organiser's rules.
• Spam, harassment or uploading content you don't have rights to.
• Using guest data for anything but your event, or getting around the platform's limits and checks.

We may hide pages, pause sales or close accounts that break these rules, and we'll tell you why. The acceptable use policy sets out the rules in full and is part of these terms.

08Your content

1. It stays yours. Event details, posters, photos, questions, answers, messages and files you add ("your content") remain yours.
2. Licence to run the service. You give TUNEDGRID SAS a worldwide, non-exclusive, royalty-free licence to host, store, copy, re-encode, resize, display and send your content, only as needed to run EventoLinks for you and your guests (for example on your event page, tickets, wallet passes, emails, the live wall and share images), for as long as the content is on EventoLinks and for the backup period after. We don't use your content for advertising.
3. Your responsibility. You confirm you have the rights to your content and that it's accurate and lawful.
4. Our checks. Where you can upload images, every uploaded image is re-encoded, which removes hidden metadata such as location. Organisers approve guest photos and questions before they show on a live wall. Links organisers add are checked automatically before guests see them, and a link that may be unsafe isn't shown. These checks don't make us responsible for your content.
5. Reports. Anyone can report an event page with Report this event, and any public image with Report, choosing a reason in general terms. A reported image is taken off public view at once until a person reviews it; the organiser's team still sees it, marked as in review. Every reporter gets the same confirmation.
6. Rights holders can send notices to legal@eventolinks.com with the work, where the content is on EventoLinks and a statement that the notice is accurate and made in good faith. We may ask the uploader to respond.
7. Point of contact. Our point of contact for users and authorities under the EU Digital Services Act is legal@eventolinks.com, in English or Spanish.

09Your link and username

1. Your link. Every account claims a username, which is its link: eventolinks.com/your-username. A person's organiser page stays private until they publish their first public event; each event works with its own link either way.
2. Licensed, not owned. Your username is licensed to you for using EventoLinks; you don't own it. Usernames can't be sold or bought.
3. The rules. A username has 3 to 30 characters: lowercase letters, digits and hyphens, with at least one letter, no hyphen at the start or the end and no two in a row. Names reserved for EventoLinks, TunedGrid, the system and the providers we use can't be claimed.
4. Changing it. When you change your username, the old one stays reserved for 90 days and leads to your new link, then it's released.
5. Claims. Don't use a name that pretends to be another person, brand or organisation. Anyone can make a claim to legal@eventolinks.com. EventoLinks may take a username down or reassign it for impersonation, for a valid trademark, or under an order from a court or a trademark office, and follows such orders. A username taken down for impersonation is never given back to the account that used it.
6. After a decision. The former holder keeps their account and their events, and their existing event links keep working. A knowingly false claim can lead to the claimant's account being restricted. To ask for a review of a decision, use the support form.

10Messages to guests

1. Email and app notifications. You can send your guests tickets, reminders, changes and updates about your event. Messages must be about your event; marketing to contacts needs their consent, and every marketing email carries a one-click unsubscribe that you must honour.
2. WhatsApp messages go only to guests who turned on WhatsApp updates for your event and confirmed their number with a code. A guest who turns them off or replies STOP gets no more.
3. Text messages are used only to send phone verification codes, never to message guests.
4. Quantities follow your plan and your usage packs. An email beyond your balance is held, not sent, until you top up; you see how many are held.

11AI features

1. Optional. You can draft event text, messages, polls and posters with AI, using AI credits. Nothing on EventoLinks requires them.
2. What is sent. Only the text and instructions you ask it to work on are sent to our AI provider, never your guest list. Our provider doesn't use it to train its models.
3. Yours to check. What you make with AI is your content once you use it. Drafts can be wrong or incomplete: you decide what to publish and are responsible for it. Don't put other people's personal data or content you don't have rights to into a request.
4. AI credits. Credits are taken when a generation starts. A poster you stop before any result is shown gives its credits back, up to 3 times a day per account (the day starts at 00:00 UTC); a failure on our side is always refunded. Credits have no cash value.

12The public API

1. Your own tools. Data you read through the public API with your keys, and what your own tools do with it, is under your responsibility.
2. API keys. On Business, you can create test and live API keys, each limited to the scopes you give it. Keep keys secret: anything done with a key is done by your account. Revoke a key at once from Settings if you think it has leaked.
3. Limits. The API has a daily call allowance by plan and per-key rate limits. We may slow down or revoke a key that puts the service at risk, and we tell you why.
4. Versions. The API is versioned; we announce changes that break an integration in advance in the developer docs.
5. Webhooks send signed notices of events on your account to the address you choose; check the signature before trusting one.

13Suspension and closing

1. You can leave at any time. Download your data from Settings whenever you like, and close your account from Settings (the Owner only). Closing an account cancels its upcoming events; guests are told, and the organiser pays back what guests paid them.
2. When we act. Depending on how serious it is, and in proportion, we may refuse an upload; remove a file, a photo, a page or an event; pause sales; hide a page from search; limit a feature such as messages, AI credits or the API; or suspend or close an account. We do it when something breaks these terms or the law, puts people at risk, or when the law requires it, and we keep records and report to the authorities where the law requires it.
3. We tell you why. Unless the law or people's safety prevents it, you get an email saying what was affected, why, which rule it falls under, whether the decision was automated and how to appeal.
4. Appeals. Ask for a review from the support form, choosing the review topic and the reference in our email, within 6 months. A person reviews it, never an automated system alone, and you're told the outcome.
5. Repeated or serious breaches lead to closing the account.
6. What we keep. After an account closes we delete or anonymise its data as set out in the privacy policy, except what the law requires us to keep (such as invoices) and records needed to handle disputes or abuse.
7. Refunds after a breach. If we close your account because you broke these terms, prepaid amounts aren't refunded, unless the law says otherwise.
8. Changes to the service. We may change or stop a feature. If a change takes away something you rely on, or we stop EventoLinks, we tell you at least 30 days before, you can export your data, and we refund the unused part of anything prepaid.

14Liability

We work hard to keep EventoLinks available and accurate, but we can't guarantee it will always be uninterrupted. EventoLinks is provided as it is and as available, except for what we promise in these terms and what consumer law guarantees you. To the extent the law allows:

• we're not liable for indirect losses, or for the events themselves, which organisers run;
• our total liability to an organiser for any claim is limited to the greater of what that organiser paid us in the 12 months before the claim and US$100;
• we're not liable for delays or failures caused by events beyond our reasonable control.

Organisers are responsible for their events and for claims from guests, authorities or third parties about them, their content, their taxes and their use of guest data, and cover our reasonable costs if such a claim is made against us because of them.

Nothing here limits liability that can't be limited by law (for example for fraud, intent or gross negligence), or the rights you have as a consumer.

15Changes and governing law

1. Changes. If we change these terms in a way that matters, we'll tell you in advance by email and in the app, with the date the new terms take effect and what changes. The terms you agreed to apply until then. If you don't agree, you can close your account before that date.
2. Governing law and courts. These terms are governed by the laws of Uruguay, and disputes go to the courts of Montevideo, without affecting the consumer protections of the country where you live.
3. Before going to court, write to us; we'll try to solve it with you within 30 days.
4. Other. If a clause is found invalid, the rest still applies. Not enforcing a clause isn't a waiver. You can't transfer these terms without our consent; we may transfer them to a company that takes over EventoLinks, and we'll tell you. Sections that by their nature should survive (content licence, liability, governing law) survive the end of these terms.
5. Languages. These terms are published in several languages. If the versions differ, the English version prevails, except where the law where you live requires otherwise.
6. Notices. We contact you at the email of your account; you contact us at the addresses in these terms.
7. Whole agreement. These terms, with the documents they name, are the whole agreement about EventoLinks.
8. Feedback. If you send us ideas, we may use them without owing you anything.
9. Other services. Services we link to or that you choose, such as payment pages, sign-in providers and maps, have their own terms.
10. Sanctions. You can't use EventoLinks if trade sanctions forbid us to provide it to you.

Questions about these terms go to TUNEDGRID SAS.